Partners Terms & Conditions

OUR PLATFORM 

Napps World hairdressing booking platform is a mobile-web application available on all web browsers at www.nappsworld.app accessible on all smartphone, desktop and other mobile devices. 

OUR PARTNERSHIP 

We work with freelance, mobile hairdressers and salons skilled in afro and curly hair, providing a range of specialist hairdressing services where clients can request to book a service on our platform. 

All partners listed on our platform have full access to their profile, business information, services as well as bookings and messages from clients.  

TRIAL PERIOD 

We offer a free trial for the first 3 bookings – no fees from the date of joining. You can cancel your partnership at any time with a given one month notice. Please email hello@nappsworld.com and a member from our team will remove your profile from our platform. 

FEES

After our free trial period, we take 10% fee for every booking. 

BOOKINGS 

You will receive a notification for all bookings, messages and virtual consultation requests via email. You will be able to review and accept bookings directly from your profile on our platform. 

For mobile and freelance hairdressers who travel to clients, we charge users £2.00 per mile fee to cover travel expenses. The travel charge is calculated from your location to the client’s address, added in the total service amount.

DEPOSITS 

We take a 25% non-refundable deposit for all bookings. All users pay a 25% down-payment of the total service price once the booking request has been accepted by hairdresser. All payments will be transferred to the hairdresser to secure booking. The remaining funds are paid directly to hairdresser on the day of the appointment. 

We accept payments via Stripe. On the first booking, we will send you a one-time link to create a Stripe account to collect your deposit.  

CANCELLATIONS & REFUNDS 

All users can cancel anytime or reschedule 48 hours before their appointment. Deposits are non-refundable.

LATENESS 

We accept 30 minutes window for clients running late. For over 30 minutes late and no shows, hairdressers can cancel appointment via our app. Hairdressers are entitled to re-arrange or wait for the client’s arrival.

We do not accept any fees or hidden extra costs charged to any of our users for being late. Deposits cover all partners time and loss. 

PHOTOGRAPHY & ADVERTISING 

All partners must display high-quality and clear photography of their work and services on our platform. Any poor-quality photography will be taken down immediately. 

We advise all partners to receive consent from models advertising their work and services on our platform and across our channels. Any complaints regarding the use of images without consent will be removed immediately.

DISCLAIMER  

Any disputes must be handled and resolved between the client and the hairdresser. If matters are not resolved by either party, Napps World will step in to resolve the matter as fairly as possible – please contact hello@nappsworld.com for any issues. Otherwise, should either party wish to take matters further, please seek independent advice from the Citizen Advice Bureau. 

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